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Technology Help

DoIT (Division of Information Technology) provides several ways to help you with computing here at UMBC. Below are some of ways you can get help.

 

Technology Support Center (TSC) – The Technology Support Center is the central hub for all information related to computing technologies at UMBC. This includes being the first point of contact for those with computing questions or problems. If you have a computing problem, this should be your first stop.

Location: Albin O. Kuhn Library, 1st Floor
Hours: Monday-Friday 8am-5pm (student help hours are more extensive). See List and below.

 

RT Ticket – If you are having trouble with your email account, Blackboard or other University-supported technology, you can submit an RT Ticket. A technologist will contact you about it quickly. This service is only available to individuals with a myUMBC account.

 

FAQ – DoIT provides extensive help in the form of FAQs (Frequently Asked Questions). These pages provide written procedures and videos if necessary. The FAQ homepage highlights the most popular FAQs of the moment, or use the search box to find a more targeted article.

 

Trainings and Drop-In Sessions – DoIT and the FDC offer regular training opportunities.  DoIT offers face-to-face and virtual Blackboard drop-in sessions every term. FDC events (listed on the home page) rotate every semester and generally include some pedagogically-focused technology sessions.

 

Help for Students – DoIT provides students will extensive technology help. If you have a student who has computer issues, direct him or her to the FAQs (many of these are written for students). To accommodate student schedules, the Technology Support Center offers extended hours. Students can also fill out RT Tickets.